🏛 Stoas near [[@agora/2023 04 12]]
📚 Node [[2023-04-12]]
↳ 📓 Resource [[@agora/2023 04 12]]
- Ask: what would they get out of this?
When someone is having an emotional explosion, let them vent.
- Summarize what they say and ask if that's right.
- Label a feeling and ask if the label is right.
- Ask them about what makes this problem a high priority now. Reference time. Ask them about what they need from us now.
- Ask them about a way forward.
- Ask them about what makes them feel the way they do.
- Appeal to their self-interest.